Charter Communications
Founded in 1993, Charter Communications is the third largest cable television and high speed internet provider. The top two spots are held by Comcast and Time Warner Cable. A publicly traded company, Charter Communications provides service to approximately 5.7 million customers residing in 29 states. Within five year of formation, the company was providing service to an estimated one million customers. That number grew to 3.9 million in 1999 and again in 2002. At that time, the company was providing cable and internet services to roughly 6.8 million customers.After getting started in Delaware, this Fortune 500 Company is now headquartered in St. Louis, Missouri. Charter Communications stock is represented on the NASDAQ stock exchange under the symbol CHTR. At Charter Communications, the mission is simple. Provide high quality care and service to customers while maintaining a strong commitment to employees. This mission is the driving force behind the steady increase of customers and employees that Charter Communications has seen over the years.
Charter Communications provides its customers with high quality forms of entertainment, information and connections to the world. The cable television, high speed internet and broadband telephone services are available individually or in bundle packs. Discounts are provided on bundle service packages. This provides the customer with the ease of having one service provider for two or more features in the home. The bundle pack also gives the customer the opportunity to select the services that are of most use to them. Therefore, the customer creates a personalized savings package based on individual need.
With the Charter Communications television service, customers receive high quality entertainment packages that are available in basic or digital cable. With digital cable, customers have the added option of selecting on-demand movies from the comforts of home. The charge for the movie is simply added to the cable bill. In addition to this feature, the popular High Definition or HD programming channels are available. Digital Video Recorders or DVR, are available to further enhance a customer’s cable television experience.
Customers who select high speed internet service receive instant access to online security services. These services aid in protecting against unwanted viruses and intrusions from unknown sources. Lighting fast downloads are available through internet connection speeds of 5 and 10 megabits per second. Additional value features such as wireless home networking and video or music applications are also available to customers. These extra features are provided at no additional package cost to customers.
Charter Communications maintains a privately managed broadband network for telephone services. Customers receive reliable, high quality services through this private network. Basic telephone service includes unlimited local and long distance calls to anywhere in the United States, Canada and Puerto Rico. In addition, there are ten features available to further enhance a customer’s telephone service. These features include: caller id, call waiting, call forwarding and voicemail service. An enhanced 911 emergency calling service is also provided to customers at no extra charge.
To continually provide customers with the best possible service and care, Charter Communications created the Charter Centers of Excellence. Here, all customer service calls and issues are handled. Customers are quickly connected to a personable representative waiting to assist in any way possible with concerns, billing questions and other issues. This is just one of the many ways that Charter Communications is working hard to maintain that steady increase of customers year after year.